Refund policy

Last Updated: August 25, 2026

1. Payment Policy & Accepted Payment Methods

Voxlin accepts the following secure payment methods for US transactions:

  • Credit / Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal
  • Buy Now, Pay Later (BNPL): Affirm / Klarna (subject to approval at checkout)

Currency & Billing: All prices, fees, and transactions are processed in US Dollars ($ USD). Full payment is required prior to order dispatch. Your credit card or payment method will be charged immediately upon order confirmation.

Sales Tax: Applicable state and local sales taxes will be automatically calculated and applied at checkout based on your shipping address, in compliance with US state tax regulations.

2. Order Cancellation Policy

Orders may be cancelled within 24 hours of purchase, provided the item has not yet entered the fulfillment or shipping process.

To cancel an order, please email hello@Voxlin.shop or call +1 (480) 766-6124 immediately with your order number. Once an order has been shipped, it cannot be cancelled; however, you may initiate a return upon receiving the package in accordance with our return policy.

3. 30‑Day Return Window

We offer a 30-day return policy for US customers. You have 30 days from the date of package delivery to request a return authorization.

Important: Returns sent without prior authorization will not be accepted or refunded. Please contact customer support before shipping any items back.

4. Return Eligibility Requirements

To qualify for a return, items must satisfy all of the following conditions:

  • Must be unused, unworn, unwashed, and undamaged.
  • Must be in original, resalable condition with all original tags attached.
  • Must be returned in original packaging with all included manuals and accessories.
  • Must be accompanied by proof of purchase (Order Number, Receipt, or Order Confirmation email).

Non-Returnable Items: Final sale items, gift cards, personalized products, and intimate/hygiene-sensitive goods (if applicable) are non-returnable unless defective.

5. Return Process

  1. Submit Request: Email hello@Voxlin.shop with your order number, reason for return, and clear product photos (if damaged or defective).
  2. Receive Approval: Our support team will review your request within 24–48 business hours. If approved, we will send you Return Merchandise Authorization (RMA) instructions and the exact return facility address.
  3. Pack & Ship: Carefully package the item. Affix the shipping label and drop it off at the designated carrier (USPS, UPS, or FedEx as instructed).

Note: Do not send returns to the corporate business address in San Francisco or the manufacturer's address on the shipping box without prior authorization.

6. Return Shipping Costs & Restocking Fees

Defective, Damaged, or Incorrect Items:

  • If you received a damaged, defective, or incorrect item, Voxlin will provide a pre-paid shipping label or cover the return shipping costs.

Customer-Initiated Returns (Change of Mind / Fit Issues):

  • If you are returning an item due to personal preference, incorrect size selection, or change of mind, you (the customer) are responsible for paying the return shipping costs. We recommend using a trackable shipping service.

Restocking Fee: Voxlin charges $0 Restocking Fees on all eligible returns.

7. Refund Processing Time

Once your returned item arrives at our facility and passes quality inspection:

  • We will send an email notification confirming receipt and inspection status.
  • Approved refunds will automatically be processed back to your original payment method.
  • Please allow 5–10 business days for the refund to reflect on your bank or credit card statement.

8. Exchanges

We currently only process direct exchanges for items that arrive damaged, defective, or incorrect. If you wish to exchange an item for a different size or color due to personal preference, please return the original item for a refund and place a new order on our website.

9. Late or Missing Refunds

If you haven’t received a refund after 10 business days from approval:

  • Check your financial account again.
  • Contact your credit card company or bank; processing delays can occur prior to official posting.
  • If you still have not received your refund, contact us at hello@Voxlin.shop.

10. Contact Information

For questions regarding payments, orders, or returns, please reach out to our US customer support team:

Store Name: Voxlin
Customer Support Email: hello@Voxlin.shop
Phone Number: +1 (480) 766-6124
Corporate Address: 2023 Market Street, San Francisco, California 94114, United States
Business Hours: Monday – Saturday: 9:00 AM – 6:00 PM (ET) | Sunday: Closed
Response Time: We respond to customer inquiries within 24–48 business hours.